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Enhance your user experience and build brand equity with your design vernacular. This is the event description.

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ZENDESK

AI Foundations: Your First Steps with Zendesk AI

 

Wed July 29
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30 MINUTES
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Getting started with AI can feel overwhelming. There are a lot of tools, a lot of buzzwords, and many possible starting points.

 


Join us for a 30-minute digital crash course where we overview our unified platform that brings together AI, human expertise, and deep knowledge into a single workspace.

 


We are the largest AI for service provider in the world with an extraordinary 20.7% of the world’s population using Zendesk for service—come and unpack how to get started!

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ZENDESK

AI virtual workshops

EXPERT LED

90 MINUTES

78% of CX leaders believe we are encountering the biggest landscape change in 50 years. In this online event, you’ll learn the five trends of CXT26.

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Join a live, hands-on workshop where you’ll build and test your own Zendesk AI agent alongside product experts, all from the comfort of your home or office.


Because this is an interactive, hands-on experience, space is limited.

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Overview

Using a pre-built Zendesk sandbox, in 90-minutes you'll walk through guided exercises designed to solve real customer service challenges, from FAQs to complex, multi-step requests.

 

By the end of the session, you'll have configured and tested your own AI agent - and seen first hand how Zendesk AI can resolve over 80% of customer requests.

Schedule

9:00 AM PT | 12:00 PM ET

Getting started with Zendesk: The Zendesk Resolution Platform

 

Learn all about our perfect blend of automation and human assistance to deliver the best service outcomes in the era of AI.


→ Unlock scalable service interactions

→ Deliver consistent, high-quality experiences

→ Accelerate resolutions with automation

→ Leverage insights that drive real outcomes


9:15 AM PT | 12:15 PM ET

High-level demo

 

See Zendesk in action and explore how our AI agents, copilot features, and QA and analytics deliver a unified, outcome-focused approach to customer support.


9:25 AM PT | 12:25 PM ET

Live Q&A

Get your questions answered by a Zendesk product expert.

Enhance your user experience and build brand equity with your design vernacular.

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Register for an upcoming workshop

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Thursday, February 10

 10:00AM PT / 1:00PM ET 

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Wednesday, March 11

 10:00AM PT / 1:00PM ET

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Wednesday, April 29

 10:00AM PT / 1:00PM ET

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Thursday, May 28

 10:00AM PT / 1:00PM ET

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Wednesday, June 24

 10:00AM PT / 1:00PM ET

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Meet your hosts

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Andy O'Rourke

Product Marketing Manager

Zendesk

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Amber Schemmel

Senior Solutions Consultant

Zendesk

Meet your hosts

Yasmeen Hyder

Senior Manager, Solutions Consulting

 

Zendesk

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Kathie Kobelski

Senior Solutions Consultant


Zendesk

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Viena Swierczek

Senior Solutions Consultant


Zendesk

Ready to improve your CSAT score with Zendesk AI? Save your spot today.

Because this is an interactive, hands-on experience, space is limited.

Enhance your user experience and build brand equity with your design vernacular.

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REPORT

Step into the future of CX

Today’s consumers want faster, smarter, more personalized service. Brands can meet these demands by leveraging contextual intelligence. Zendesk CX Trends 2026 reveals 5 trends to help you embrace the next generation of AI.

Get the report
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AI-first service, catered to humans.

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